How can we help you?

First, unlock your domain transfer from your current provider's control panel and obtain your transfer code (EPP/Auth code). Then search for your domain on our Domain page, place a transfer order, and send us the code. The transfer typically completes within a few days; your website and emails continue working during this period. Transfer fees are listed in the table on our Domain page.

Yes, we transfer your website and emails for free. You just need to open a support ticket after your order. To keep your site accessible during the transfer, we first complete the setup on the new server, then change the routing; it may take a few hours for the domain routing to propagate across the internet.

Yes, you can upgrade to a higher package anytime; the difference is calculated based on remaining days and your data is preserved. To change your package, simply contact our support team with your order number.

The Starter plan is sufficient for single-page brochure websites. If you have multiple websites or plan to use corporate email for your company site, the Business plan is appropriate; with annual purchases, you'll receive a free .com.tr domain. For agencies and multi-site structures, we recommend the Professional plan; for high-traffic online stores, the E-commerce plan. If you're unsure, tell us your website type and monthly visitor count, and we'll choose together.

Sites in our web hosting packages are backed up daily, and backups from the last 7 days are retained. For VDS packages, backup frequency varies by package and is specified in the package details. These backups are a safeguard against infrastructure-related issues; we recommend you also maintain your own copy of important data.

The data center infrastructure where our servers are located has basic-level DDoS protection. If you need specialized protection (for example, for a game server or a project with high-volume attack risk), please contact our support team to discuss a suitable solution together.

You have full root access (admin on Windows) on VDS and VPS servers. Ubuntu, Debian, and AlmaLinux are installed free of charge; Windows Server is provided with a license fee. You can select the operating system during order placement and request a fresh installation later.

After payment is confirmed, your hosting, VDS, and VPS services are set up within 24 hours at the latest; access details are sent to your email address and My Account page. Physical servers are delivered within 24 hours.

With VDS, processor cores are allocated exclusively to you; neighboring servers' load does not affect your performance. VPS resources are shared; it's more affordable and ideal for test environments and small projects.

Your corporate email accounts work with IMAP and SMTP on Outlook, Gmail app, iPhone and Android's native mail apps; you can also access via webmail from your browser. When your account is opened, server addresses and step-by-step setup instructions are sent by email. If you get stuck, let us know which device you're using and we'll set it up together.

We accept payments via credit and debit cards through PayTR secure payment. Your card information never reaches our servers.

For our web hosting and server services, you can cancel within 14 days from the purchase date without giving a reason and receive a full refund of your payment. Domain names, SSL certificates, and software licenses are recorded at the time of transaction and are not eligible for refund. Details are available on the Withdrawal Right and Refund Terms page.

Yes. For a corporate invoice, send your company name, tax office, tax ID, and address to our support team after ordering. Your invoices are issued electronically (e-invoice or e-archive) and sent to your email address.

You can always write through the live support chat on the site. Our support hours are 09:00-18:00 on weekdays; outside these hours, our AI assistant Kâhya responds and will have a representative get back to you if needed. You can use the My Account page to open a support ticket. Our phone and email information is on the Contact page.

All our web hosting plans include a free SSL certificate that installs automatically. If you want your company name to appear on the certificate (OV) or need the highest trust level for banking or e-commerce (EV), you can check our paid SSL certificates on the SSL page.